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Warranty and complaints
Warranty
At IEDEREEN LOOPT we care about our products and logically we do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens which entitles you to claim under the guarantee. Legally, you are obliged to report this to us within two months of discovering the defect. If the defect is within the warranty, we will take care of repair, replacement or refund (choice will be made by IEDEREEN LOOPT)
In case of a warranty claim, we recommend you to contact us first via info@iedereenloopt.be. In your e-mail describe your problem and mention your order number or date of purchase. If you have a picture of the problem, please send it along if possible. In most cases we will ask you to return the shoes to IEDEREEN LOOPT, Noordzandstraat 85B, 8000 Brugge (Belgium).
Complaints
Things don’t always go exactly as planned. We recommend that you first bring any complaints to our attention by emailing info@iedereenloopt.be. If this does not lead to a resolution, you can submit your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
If the mediation by WebwinkelKeur does not lead to a resolution, you may also submit your complaint to the independent disputes committee appointed by WebwinkelKeur. If you choose to do so, you may be charged a fee.