Warranty and complaints

Warranty

At IEDEREEN LOOPT we care about our products and logically we do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens which entitles you to claim under the guarantee. Legally, you are obliged to report this to us within two months of discovering the defect. If the defect is within the warranty, we will take care of repair, replacement or refund (choice will be made by IEDEREEN LOOPT)

In case of a warranty claim, we recommend you to contact us first via [email protected]. In your e-mail describe your problem and mention your order number or date of purchase. If you have a picture of the problem, please send it along if possible. In most cases we will ask you to return the shoes to IEDEREEN LOOPT, Noordzandstraat 85B, 8000 Brugge (Belgium).

Complaints

It can always happen that something doesn't quite go as planned. We advise you to first make a complaint to us by sending an e-mail to [email protected] . Does this not lead to a solution? As of 15 February 2016, it is also possible for consumers in the EU to file complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the platform of the European Union.